by Terri Klass | Dec 2, 2018 | Appreciation, Customer Needs, Leadership Brand
They are so precious to us and yet sometimes leaders make mistakes when working with their customers. Our missteps are not deliberate but often a result of juggling too many projects at the same time. Whether we work within a large organization, on a smaller team or...
by Terri Klass | Nov 11, 2018 | Communication, Influential Leader, Leadership Brand, Leadership Development
Many of us have a difficult time sharing our thoughts and ideas in an impactful way. We look around and marvel at how other people can just present their opinions in a free-flowing way and everyone seems to pay attention to them and listen. Being able to express...
by Terri Klass | Jul 29, 2018 | Business Development, Career Development, Core Values, Influential Leader, Leadership Brand, Leadership Development, Management Development, Open-Minded, Team Building
During a conversation this past week with a sales rep, the importance of following ethical practices came up. It has become very difficult in many industries to have face-to-face time with the real decision makers, which is causing sales people to be in a quandary....
by Terri Klass | Jul 22, 2018 | Career Development, Communication, Leadership Brand, Leadership Development, Management Development
My younger daughter was a drama queen. Wherever she went as a kid, she would choose her clothes to reflect who she wanted to be. From a young age she knew how she wanted the world to see her. Even if the event she was attending was very basic and she knew her friends...
by Terri Klass | May 20, 2018 | Building Culture, Communication, Core Values, Influential Leader, Leadership Brand, Leadership Development, Management Development, Team Building
In a recent coaching session a deep discussion ensued about what it means to show our “true self”. We explored why it sometimes seems easier to just become the team’s image of who they think we are. After all, is it necessary to reveal our “real side” if it may upset...
by Terri Klass | Apr 29, 2018 | Career Development, Communication, Core Values, Gifts and Strengths, Influential Leader, Leadership Brand, Leadership Development, leadership qualities, Management Development
Last week I spent time in a desert town and met many different types of people and leaders. Each connection made a big impact on how I eventually interacted with each of these individuals. Some of the leaders were efficient but lacked emotion while other leaders spent...
