by Terri Klass | Nov 12, 2017 | Building Trust, Influential Leader, Leadership Development, leadership qualities, Management Development
Whether we are a leader on a large global team or a leader in a small organization, our ability to be trusted will impact our performance and relationships. There’s no way around it. If we can’t be trusted we will never be able to reach our potential and become...
by Terri Klass | Oct 22, 2017 | Change Management, Collaborative Leadership, Dealing With Crises, Leadership Development, leadership qualities, Team Building
I enjoy watching house makeovers on TV. They always start with a major structural disaster and analyze which remodeling strategies will turn the house into a beautiful home. To make that transformation there is usually a great deal of dreaming, planning, hard work and...
by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
by Terri Klass | Aug 13, 2017 | Career Development, Empowerment, Leadership Development, leadership qualities, Open-Minded, Problem Solving
Are you frustrated with the relationship between you and your boss? Have you been interviewing for a new position but can’t land one? Does it seem like no one ever listens to your suggestions? Do you just want to scream out: “I have no control in my career!” You...
by Terri Klass | Jul 9, 2017 | Career Development, Core Values, Leadership Development, leadership qualities, Management Development, Myers-Briggs MBTI, Problem Solving
I recently worked with a leader who had strong technical skills but kept getting stuck on one specific procedure that he performed daily. He possessed all the background needed to master his challenging tasks but repeatedly became overwhelmed when he reached a certain...
by Terri Klass | Jul 2, 2017 | Building Trust, Collaborative Leadership, Communication, Empowerment, Generosity, Leadership Development, leadership qualities, Open-Minded, Teams
Independence Day is upon us in the United States and many will celebrate with fireworks, social gatherings and plenty of barbecued food. It is a joyous time as we honor those who helped create a country of freedom and choice. Along with having the many opportunities,...