by Terri Klass | Aug 25, 2014 | Empowerment, Leadership Brand, Leadership Development, Management Development, Open-Minded
Regardless of the industry you work or your particular position, it is becoming more and more important for each of us to be entrepreneurial. We each need to see our role as a valuable contributor to a product or service where we can make a difference. But what if we...
by Terri Klass | Aug 18, 2014 | Building Trust, Generosity, Influential Leader, Inspire, Leadership Brand, Leadership Development, Team Building
In the NY Times this morning there was an article about how several small companies are using algorithms to market specific products like clothing, make-up and wines to different individuals. The concept is to make online shopping more customized for buyers based on...
by Terri Klass | Aug 11, 2014 | Change Management, Dealing With Crises, Leadership Development
Summer should be a more relaxing period, where we take the time to come up for air and maybe even float a bit on the surface of the water. As a kid I longed for summer to disconnect from my yearlong routines and just take some time to regroup and have some fun. This...
by Terri Klass | Aug 4, 2014 | Building Trust, Empowerment, Influential Leader, Inspire, Leadership Development, Management Development, Manager as Coach, Teams
While presenting a program on Leadership this week, the idea of losing control with a team kept emerging. There was a real sense of inadequacy and being left in the dark if the managers didn’t stay on top of all the technical aspects of their team member’s jobs....
by Terri Klass | Jul 28, 2014 | Change Management, Empowerment, Leadership Brand, Leadership Development
Being consistent is an essential quality for leaders to embrace. It is important for our teams or those we partner with to feel we can be depend upon in a familiar way. Yet there is a point that we each approach where we sense change is facing us in the eye and we...
by Terri Klass | Jul 21, 2014 | Communication, Conflict Resolution, Influential Leader, Leadership Development
When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....
