by Terri Klass | May 28, 2019 | Building Culture, leadership qualities
I am delighted to share with you my latest Forbes Coaches Council article on breaking down silos in the workplace. Silos can greatly impact how we connect with each other at work as well as the kind of culture we create. Take a look and would love to hear about your...
by Terri Klass | May 19, 2019 | Career Development, Curiosity, Leadership Development, Open-Minded
Being a strong leader involves reading our work environment accurately. When I coach leaders we begin with an honest reflection of why they are seeking help and understanding what is actually happening in their jobs and careers. It may seem simple to see our work...
by Terri Klass | May 12, 2019 | Career Development, Communication, Influential Leader, Leadership Development, leadership qualities
Most young leaders I meet in my leadership workshops come with their eyes wide open and a strong desire to propel their careers forward. Although they are often hired for their technical skills and educational background, they are eager to figure out how to maneuver...
by Terri Klass | May 5, 2019 | Communication, Customer Needs, Leadership Development
Although leaders connect with customers internally and externally daily, not all customer experiences are equal. In fact, there can be a large disparity in the way our customers feel after they interact with us. Sometimes our customers can walk away sensing that we do...
by Terri Klass | Apr 22, 2019 | Change Management, Creative Leadership, Leadership Development, Problem Solving
Enterprising home improvement leaders can take a run-down house with many design mistakes and flip it into a home that buyers bid on. Hard working chefs can look at a fallen cake and flip it into a dessert masterpiece. Crafty artisans can purchase a rusty furniture...
