by Terri Klass | Nov 10, 2014 | Collaborative Leadership, Leadership Development, Problem Solving, strategic listening, Team Building
Working with leaders across many different industries holding many different levels of responsibility, I can honestly say there isn’t a time I don’t add something new to my leadership toolbox. Whether someone shares a technology short cut or a new way to look at...
by Terri Klass | Nov 3, 2014 | Coaching, Communication, Difficult People, Empowerment, Leadership Development, Manager as Coach, strategic listening, Teams
While presenting a training workshop on Coaching and Difficult Conversations this week, several of the dedicated managers asked an important question: “What if I just ignored the problem and worked around the team member?” It seemed that the managers had a lot of...
by Terri Klass | Oct 27, 2014 | Customer Needs, Influential Leader, Leadership Brand, Leadership Development, strategic listening
I was in need of a new mattress, as my old one no longer had any life left. I wasn’t looking forward to going through the agonizing process of learning about the new ones on the market and then selecting a perfect one to last for many years. I knew intuitively that my...
by Terri Klass | Oct 20, 2014 | Building Trust, Dealing With Crises, Empowerment, Leadership Development, Manager as Coach, Open-Minded
Leading a team is not for the faint of heart. Some days everything seems to flow with teammates collaborating with enthusiasm and energy. Other days seem more like a hurricane with each person spinning around, wobbling, without a clear path. Working with a client...
by Terri Klass | Oct 13, 2014 | Coaching, Inspire, Leadership Development, Manager as Coach, Team Building
Sitting and having dinner with friends this week, we started talking about all the challenges we are each facing with our families and professional lives. One of my friends blurted out: “I know that I should be taking action.” “I know I am feeling stuck and out of...
