by Terri Klass | Jul 21, 2014 | Communication, Conflict Resolution, Influential Leader, Leadership Development
When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....
by Terri Klass | Jul 14, 2014 | Empowerment, Leadership Development, Management Development, Problem Solving
For many of us, we do our best dreaming and thinking in the car, in the shower or even on vacation. When we least expect it, our minds wander off to fascinating places where we are able to be more creative. Before we realize it, we have discovered an answer to a...
by Terri Klass | Jul 7, 2014 | Empowerment, Inspire, Leadership Development, Open-Minded
When I was a little girl one of my favorite trips was to visit my grandparents in Brooklyn. I made this drive almost weekly from New Jersey with my twin sister. My mother would pack up all of our stuff and head back to the place she was raised and felt most...
by Terri Klass | Jun 30, 2014 | Collaborative Leadership, Leadership Development, Open-Minded, Problem Solving
Contrary to popular opinion, achieving your final destination as quickly as possible may not always be the best choice. Although we feel pressure to tackle our projects speedily so we can move on to our next task, that approach may be doing us a disservice. Has this...
by Terri Klass | Jun 23, 2014 | Career Development, Core Values, Empowerment, Leadership Development
Like many of you, I have not always been in my dream job. I also have not always been in my dream career, pursuing a path that brought me fulfillment or recognition. When I worked for a competitive bank I didn’t particularly love performing financial analyses or...
