by Terri Klass | Jan 4, 2012 | Building Trust, Leadership Development, Team Building
As leaders begin to plan for an exciting new year, we must take the time to show appreciation to our team members for all that they did last year. Why is this so important to do? Thanking our team is more than just showing we value their contribution and commitment to...
by Terri Klass | Dec 13, 2011 | Goal Setting, Leadership Development
At this time of year, organizations request that their employees reflect on past accomplishments and future direction. It can be an overwhelming process if we don’t know how to approach it. Of course this self-evaluation goes on in our personal lives as well as we...
by Terri Klass | Nov 16, 2011 | Coaching, Communication, Leadership Development, Manager as Coach
At the beginning of my program on Leader As Coach, I ask everyone to think of a great coach in their life. We then share the name of that person who has impacted us and how they have influenced our leadership path. We focus on the behaviors and words of that coach...
by Terri Klass | Nov 3, 2011 | Building Trust, Communication, Evaluating Leaders, Leadership Development, leadership qualities
A few weeks ago I attended a conference of mostly accountants from all across North America. It was fascinating to meet such focused individuals who also have a streak of creativity running through them. They were all leaders in their firms of varying sizes,...
by Terri Klass | Oct 4, 2011 | Communication, Leadership Development, strategic listening, Teams
I recently presented a three day workshop for a bi-lingual manufacturing firm. The entire team attended the programs, senior leadership though supervisors. Although the topic we explored was Problem Solving, what stood out for me was how the team grew to understand...
