Latest Posts
Seven Ways Leaders Connect With Customers
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
Leading Different Generations On Your Team
“They’re just lazy with no work ethic.” “They’re way too bossy to listen to.” “All they care about is being promoted.” “They think that staying late every night is what is necessary.” Do any of these statements ring a bell with you? Have you ever heard any of your...
What Is Leading With Gratitude?
Each of us has many things to be grateful for in our imperfect personal and professional lives. Although it may be easier to look at what is not working, it is more empowering for leaders to identify what we are thankful for. As Thanksgiving approaches for many of us,...
Seven Ways To Survive A Merger
Many of us will experience a merger or acquisition during our careers. Some take place over a period of time while others seem to occur over night. Some are rolled out in a methodical way and others feel like a botched take-over. How we lead through them is key to how...