Latest Posts
Creating A Team Of Leaders
Gone are the days where one senior person is deemed exclusive leader of a team. This old paradigm only sets a team in backward motion, allowing for many missed opportunities from the rest of the team members. When I asked managers in a recent leadership workshop what...
Stretch Your Gifts For 2016
As a corporate trainer, I am continuously going into organizations to help managers grow their leadership skills. I usually ask the senior leaders what type of skills they want me to focus on and what are their biggest concerns regarding the leadership gaps. The...
Five Values That Can Transform Leaders
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
Seven Ways Leaders Connect With Customers
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...