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Are You A Machine Gun Or A Marshmallow Leader?

When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....

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Leadership Tip-Get Lost In Your Thoughts

For many of us, we do our best dreaming and thinking in the car, in the shower or even on vacation. When we least expect it, our minds wander off to fascinating places where we are able to be more creative. Before we realize it, we have discovered an answer to a...

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Are You An Empowered Leader?

When I was a little girl one of my favorite trips was to visit my grandparents in Brooklyn. I made this drive almost weekly from New Jersey with my twin sister. My mother would pack up all of our stuff and head back to the place she was raised and felt most...

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