by Terri Klass | Nov 4, 2013 | Communication, Influential Leader, Leadership Brand, leadership qualities, strategic listening
School kids are very protective of their lockers. They store everything inside of these boxes from textbooks to jackets to food items and yes even money. These special compartments have locks to conceal each student’s necessities. Sometimes they decorate them to...
by Terri Klass | Sep 3, 2013 | Building Trust, Communication, Influential Leader, Leadership Brand, Leadership Development, strategic listening
When you give feedback to others or share your concerns about an idea or a suggestion, do you think about how your message is coming across? Do you try to put yourself in the place of the person receiving your comments or do you just say what you have to say? As a...
by Terri Klass | Jul 29, 2013 | Building Trust, Collaborative Leadership, Communication, Influential Leader, Leadership Development
In a recent NY Times interview, Fred Hassan, chairman of Bausch and Lomb, shared his philosophy about working with teams: “Roll up your sleeves, build credibility, and be very authentic with everybody so people start to believe you and trust you, and then get them to...
by Terri Klass | Jul 23, 2013 | Communication, Influential Leader, Leadership Development
When we lead, we know that what someone says is not necessarily what they mean or what they feel. The words that come out of a person’s mouth might not express what they wanted to convey. On top of that, when we listen carefully and look at the individual, we...
by Terri Klass | Jul 9, 2013 | Building Trust, Communication, Core Values, Influential Leader, Leadership Brand, Leadership Development, Storytelling
Growing up, I was taught to keep my personal life private. Beginning with my family, my parents encouraged me to be careful about what information I shared with people, including my friends. When I entered the workplace, I carried that belief with me that there should...
by Terri Klass | May 23, 2013 | Building Trust, Communication, Leadership Brand, Leadership Development, leadership qualities, Team Building
Over the years I have noticed that many leaders hide who they really are. They pride themselves on creating a particular persona and refuse to step out of it. This is how they want their teams and their workplaces to know them. They are afraid if they share any...
