by Terri Klass | May 28, 2017 | Appreciation, Communication, Core Values, Gifts and Strengths, Influential Leader, Leadership Brand, Leadership Development, leadership qualities
Rituals are important to the survival of any organization as they contribute to the unique culture of a workplace. Rituals can mean honoring our co-workers’ birthdays with cards that everyone signs and a special birthday cake or making Wednesday “Bagel Day” for the...
by Terri Klass | May 21, 2017 | Communication, Dealing With Crises, Delegation, Empowerment, Leadership Development, Management Development, Storytelling
In one of my leadership programs this past week, I met a very devoted leader who was overwhelmed with her workload. As she shared her story and challenges with us her face and entire body grew tense and rigid. She was visibly upset, shaking her head as she rolled out...
by Terri Klass | Feb 5, 2017 | Business Development, Change Management, Collaborative Leadership, Communication, Creative Leadership, Leadership Development, strategic listening
For many years I have been partnering with an organization to provide leadership training for many different industries. As with any long-term collaboration, we sometimes disagree or view the customer challenges from different perspectives. If we end up being on...
by Terri Klass | Jan 29, 2017 | Communication, Conflict Resolution, Difficult People, Empowerment, Leadership Development
They really can get the best of us when we face them daily. They know just what to do to frustrate us and are so able to challenge any suggestion we make. Just seeing them across a conference table can set off warning lights in our heads that force us to back down or...
by Terri Klass | Oct 9, 2016 | Communication, Influential Leader, Leadership Brand, Leadership Development, leadership qualities, Self-Promotion, Storytelling
What type of leader do you want to be? If someone were to ask you what your brand of leadership looks like, what would you say? Have you thought about how you reached the point of leading that you are today? Sure we all want to make valuable contributions and feel...
by Terri Klass | Jun 12, 2016 | Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening
I was having a discussion this week with a mother of a recent high school graduate. After congratulating her on her son’s achievement, she turned to me and said: “My son really struggled with his academics, but is really good with people. He is so social and...
