by Terri Klass | Dec 9, 2018 | Collaborative Leadership, Influential Leader, Inspire, Leadership Development, Storytelling, strategic listening
This past week I was a guest at a local business community event whose mission was to reach out and employ adults with disabilities as well as veterans. The speakers were all wonderful but one in particular really caught my attention. Although he held a high political...
by Terri Klass | Oct 7, 2018 | Building Trust, Influential Leader, Leadership Development, Storytelling
Working with a new vendor this past week I tried to understand who they were and if I could work well with them. Questions circled my mind: Did I like what they were explaining about their experience? Were they good listeners and willing to hear my side and...
by Terri Klass | Aug 26, 2018 | Career Development, Curiosity, Empowerment, Leadership Development, Management Development, Mentoring, Open-Minded, Storytelling
Meeting with all levels of leaders in my leadership workshops always brings stories of courage and strength as well as narratives of failure and defeat. Whether we are focusing on being more powerful communicators or finding ways to build an environment of trust, each...
by Terri Klass | Mar 18, 2018 | Building Culture, Core Values, Gifts and Strengths, Leadership Brand, Leadership Development, Open-Minded, Storytelling, Team Building
What I have observed after working with many teams of all sizes across different industries is that underneath a high performing team is a foundation of values, clear direction and interconnected relationships. Without those basic elements, no team has a real chance...
by Terri Klass | Aug 27, 2017 | Communication, Compassion, DiSC Assessments, Empowerment, Generosity, Influential Leader, Leadership Development, Open-Minded, Storytelling, Team Building
Partnering with many highly technical leaders throughout the years, I have come to understand the direct communication style. They get to the point quickly, using as few words as possible, with a purposeful tone. They exude an air of authority. This past week was no...
by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
