by Terri Klass | Jun 30, 2019 | Building Trust, Dealing With Crises, Leadership Development
We all gathered together to hear what the current leader of our non-profit organization was going to say. There were twelve past leaders eagerly waiting to receive more information and updates on a challenging staffing situation. We had taken time out of our busy work...
by Terri Klass | Jun 2, 2019 | Advice on Millennials, Building Trust, Career Development, DiSC Assessments, Gifts and Strengths, Leadership Development, Myers-Briggs MBTI
While coaching a young leader, it became apparent that he was definitely hired for his strong analytical skills. He graduated from a reputable business program with a valuable degree and was working with a team of dedicated people. On paper this was suppose to be a...
by Terri Klass | Mar 10, 2019 | Building Trust, Customer Needs, Leadership Development, strategic listening
It was a challenging interaction with a client this week. I have been working with them for years in helping them develop their leadership pipeline and something felt off. Maybe it had to do with their new HR Director or the overwhelming workload that their leaders...
by Terri Klass | Jan 27, 2019 | Building Culture, Building Trust, Gifts and Strengths, Leadership Development, Teams
Many leaders are part of teams that claim they maintain an inclusive culture while in reality acting in a very exclusive way. When members of these teams are asked whether they feel connected to their colleagues they often respond with “sometimes, but not always”....
by Terri Klass | Oct 7, 2018 | Building Trust, Influential Leader, Leadership Development, Storytelling
Working with a new vendor this past week I tried to understand who they were and if I could work well with them. Questions circled my mind: Did I like what they were explaining about their experience? Were they good listeners and willing to hear my side and...
by Terri Klass | Sep 30, 2018 | Building Trust, Communication, Empowerment, Teams
For many leaders our work lives revolve around being part of a team or even several teams. The thing is that all teams are not equal and that means we need to lead differently depending on the team make-up. I have worked with teams where there are many outspoken...
