by Terri Klass | May 15, 2016 | Building Trust, Compassion, Core Values, Influential Leader, Leadership Development, leadership qualities
Walking into the celebration this weekend brought back a whirlwind of memories and emotions. From the smell of the hallways to the loud voices of the hundreds of people there to say goodbye to our executive director, I felt home again. By far, this was my most...
by Terri Klass | Feb 22, 2016 | Career Development, Change Management, Core Values, Goal Setting, Leadership Development, Management Development
Changing up our long time career direction is not something any of us take lightly. After all, if we are happy with what we are doing and feel fulfilled, maybe there is no need to re-set our compasses. If you look back to the last time you performed a complete...
by Terri Klass | Dec 20, 2015 | Compassion, Core Values, Empowerment, Generosity, Influential Leader, Leadership Development, leadership qualities
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
by Terri Klass | Sep 15, 2015 | Core Values, Empowerment, Leadership Development, strategic listening
Before I get into the heart of any presentation or workshop, I share a bit about myself. The part I am always the most excited about is when I describe how I partner with organizations to create cultures of empowerment. Eyes and ears usually perk up at that point as...
by Terri Klass | Aug 24, 2015 | Building Confidence, Core Values, Empowerment, Leadership Development, leadership qualities, Management Development
It can be so difficult at times to keep a positive perspective when everyone around us seems unhappy. I hear leaders falling into the trap of “disengagement” with words like: “Why should I care when my boss doesn’t even acknowledge my work?” “I seem to be the only one...
by Terri Klass | Aug 17, 2015 | Building Trust, Collaborative Leadership, Compassion, Core Values, Empowerment, Leadership Brand, Storytelling
Listening to a manager in one of my workshops go on and on about how her team members are self-absorbed caught my attention. She threw out the adage, “There is no I in team” and sensed everyone was taking advantage of her good nature. The more I heard, the more I...
