by Terri Klass | Jun 26, 2016 | Building Trust, Customer Needs, Influential Leader, Leadership Development, Team Building
This past week I had conversations with two extraordinary leaders in the pharmaceutical industry. Both are sales reps and both are very successful for an important reason- their vision of leadership. For some leaders in sales their focus is about sharing the benefits...
by Terri Klass | Jun 12, 2016 | Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening
I was having a discussion this week with a mother of a recent high school graduate. After congratulating her on her son’s achievement, she turned to me and said: “My son really struggled with his academics, but is really good with people. He is so social and...
by Terri Klass | May 29, 2016 | Appreciation, Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening, Team Building
As I watched the Memorial Day Parade in my local community this past weekend, I was taken with the diverse groups who shared their banners and costumes. The marchers had enormous smiles across their faces as they valiantly waved flags and shouted out cheers. The...
by Terri Klass | May 15, 2016 | Building Trust, Compassion, Core Values, Influential Leader, Leadership Development, leadership qualities
Walking into the celebration this weekend brought back a whirlwind of memories and emotions. From the smell of the hallways to the loud voices of the hundreds of people there to say goodbye to our executive director, I felt home again. By far, this was my most...
by Terri Klass | Apr 24, 2016 | Building Trust, Collaborative Leadership, Empowerment, Leadership Development, leadership qualities, Management Development, Open-Minded, Team Building
As with many of my Team Building programs I began the day by forming a circle with the participants. I handed a ball of yarn to one individual and asked them to throw the ball to a person in the circle who they depend on to get their job done. Then that person throws...
by Terri Klass | Feb 14, 2016 | Building Trust, Influential Leader, Leadership Brand, leadership qualities, Open-Minded, Storytelling, strategic listening
During this stressful primary campaign season in the U.S., candidates are trying to show how their particular leadership strategy is best for the future. Whether we agree with a direction or not, there is always some great lessons to be learned. One of candidates...
