by Terri Klass | Feb 5, 2017 | Business Development, Change Management, Collaborative Leadership, Communication, Creative Leadership, Leadership Development, strategic listening
For many years I have been partnering with an organization to provide leadership training for many different industries. As with any long-term collaboration, we sometimes disagree or view the customer challenges from different perspectives. If we end up being on...
by Terri Klass | Jan 29, 2017 | Communication, Conflict Resolution, Difficult People, Empowerment, Leadership Development
They really can get the best of us when we face them daily. They know just what to do to frustrate us and are so able to challenge any suggestion we make. Just seeing them across a conference table can set off warning lights in our heads that force us to back down or...
by Terri Klass | Jan 22, 2017 | Career Development, Empowerment, Leadership Development, leadership qualities, Management Development
Lauren wakes up the same time each day- 5:30am. She checks her phone, quickly washes, puts on her gym clothes, drinks her coffee and runs to the fitness center for a 45-minute workout or class. She returns home, showers, dresses and heads to work. First thing she does...
by Terri Klass | Jan 9, 2017 | Career Development, Gifts and Strengths, Influential Leader, Leadership Development, strategic listening, Team Building
We begin our careers loading up on every technical skill we can. We want to master every part of our job and be comfortable carrying out each task with agility. That’s our goal as we strive to be the best leader we can and add value to our teams. Yet at some point we...
by Terri Klass | Jan 1, 2017 | Career Development, Dealing With Crises, Empowerment, Leadership Development
We lost all gas coming into our house this week and that meant no heat and no hot water. After waiting eight hours for the gas company to arrive (we were not considered a priority as it wasn’t a leak), heat was restored but they were unable to get our hot water heater...
by Terri Klass | Dec 18, 2016 | Career Development, Coaching, Goal Setting, Leadership Development
As 2016 comes to a close, leaders have a great opportunity to map out their direction for the coming year. Some of us may want to continue along the same path and simply delve more deeply. Other leaders may decide to reorient themselves all together and reconfigure...
