by Terri Klass | Jan 17, 2016 | Building Confidence, Career Development, Empowerment, Leadership Brand, Leadership Development, Mentoring
As I left a recent coaching session unsure of how the young emerging leader was actually navigating her new position, many questions began to swirl through my mind. What would success look like for a new leader? Is this leader doing all she can do to make a great...
by Terri Klass | Jan 10, 2016 | Collaborative Leadership, Leadership Development, leadership qualities, Management Development, strategic listening
At this year’s Consumer Electronics Show, General Motors and Lyft announced that they would be collaborating to build a network of on demand autonomous vehicles that will make getting around more affordable, accessible and enjoyable. Very exciting news for the future...
by Terri Klass | Jan 3, 2016 | Collaborative Leadership, Communication, Empowerment, Leadership Development, leadership qualities, Management Development, Team Building
Gone are the days where one senior person is deemed exclusive leader of a team. This old paradigm only sets a team in backward motion, allowing for many missed opportunities from the rest of the team members. When I asked managers in a recent leadership workshop what...
by Terri Klass | Dec 27, 2015 | Career Development, Gifts and Strengths, Goal Setting, Influential Leader, Leadership Development, Management Development
As a corporate trainer, I am continuously going into organizations to help managers grow their leadership skills. I usually ask the senior leaders what type of skills they want me to focus on and what are their biggest concerns regarding the leadership gaps. The...
by Terri Klass | Dec 20, 2015 | Compassion, Core Values, Empowerment, Generosity, Influential Leader, Leadership Development, leadership qualities
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
