by Terri Klass | Feb 5, 2017 | Business Development, Change Management, Collaborative Leadership, Communication, Creative Leadership, Leadership Development, strategic listening
For many years I have been partnering with an organization to provide leadership training for many different industries. As with any long-term collaboration, we sometimes disagree or view the customer challenges from different perspectives. If we end up being on...
by Terri Klass | Jan 9, 2017 | Career Development, Gifts and Strengths, Influential Leader, Leadership Development, strategic listening, Team Building
We begin our careers loading up on every technical skill we can. We want to master every part of our job and be comfortable carrying out each task with agility. That’s our goal as we strive to be the best leader we can and add value to our teams. Yet at some point we...
by Terri Klass | Dec 4, 2016 | Building Trust, Compassion, Dealing With Crises, Empowerment, Generosity, Leadership Development, strategic listening
If an important part of leadership is building meaningful relationships with team members, collaborators and colleagues, is it possible to be too caring? Is it really best for leaders to show the people we connect with each day that their concerns aren’t valid? We...
by Terri Klass | Nov 27, 2016 | Gifts and Strengths, Leadership Development, leadership qualities, Management Development, Myers-Briggs MBTI, Open-Minded, strategic listening
The leaders in my recent leadership programs focused on getting to know what makes them tick. They spent a great deal of time looking inwards to get a feel for how they behave and present themselves to team members as well as to colleagues. For many, it was an...
by Terri Klass | Sep 25, 2016 | Appreciation, Customer Needs, Leadership Brand, Leadership Development, strategic listening
These past few weeks I have been working with a vendor to set up an online assessment for one of my clients. Although I have administered this assessment for a long time I never dealt with this vendor. I was uneasy at first to connect with a new supplier, but kept...
by Terri Klass | Sep 18, 2016 | Building Trust, Influential Leader, Leadership Development, Open-Minded, strategic listening
For the past six months my local town has been facing many store closings. Although we have always had a vibrant downtown area, retail establishments seem to be unable to keep their doors open lately. Week after week it seems that another store is closing and no new...
