by Terri Klass | Mar 10, 2019 | Building Trust, Customer Needs, Leadership Development, strategic listening
It was a challenging interaction with a client this week. I have been working with them for years in helping them develop their leadership pipeline and something felt off. Maybe it had to do with their new HR Director or the overwhelming workload that their leaders...
by Terri Klass | Mar 3, 2019 | Career Development, Empowerment, Leadership Development, strategic listening
It can be so frustrating to work alongside of a boss or colleague who always seems to be looking over our shoulder. Then when we complete our piece of a project they tear it apart and add their words and changes. Sometimes the edits are so hefty that we don’t even...
by Terri Klass | Feb 24, 2019 | Building Confidence, Career Development, Influential Leader, Leadership Brand, Open-Minded
Confidence has little to do with age or gender or background. I coach both emerging leaders and seasoned leaders who allow their lack of confidence to impact their decisions and actions in the workplace. In my leadership workshops I interact with leaders in all...
by Terri Klass | Feb 17, 2019 | Building Confidence, Career Development, Communication, Leadership Development, Open-Minded
During a leadership program I presented last week there was a great deal of discussion about how to feel empowered to speak up. Participants were feeling frustrated that they had no influence over their team members or colleagues from other departments. Information...
by Terri Klass | Feb 10, 2019 | Change Management, Leadership Brand, Leadership Development, Open-Minded
For many leaders who have been part of developing their business website know that there are good days and challenging days. The process can be overwhelming at times but if they stay the course a magical website can ultimately emerge. A leader’s rebranded website can...
