by Terri Klass | Aug 27, 2013 | Empowerment, Generosity, Influential Leader, Leadership Brand, Storytelling
I have recently noticed leaders everywhere I go. I see them in organizations stepping up and taking a controversial stand. I see them in retail stores helping customers who are unhappy with a purchase. I see them in volunteer positions packing up sandwiches and making...
by Terri Klass | Aug 19, 2013 | Building Trust, Collaborative Leadership, Leadership Development, leadership qualities, strategic listening
I am delighted to have my first guest post on leadership- “What Kind Of Fuel Do Leaders Need?” Leaders need fuel to feed themselves and recharge, for without it they are running on empty. But what kind of fuel do they need for survival? Please share you...
by Terri Klass | Aug 12, 2013 | Collaborative Leadership, Empowerment, Influential Leader, Leadership Development
Last week my twin sister and I celebrated our joint birthday. We try to set aside special time together each August to honor our shared birthday and welcome a promising year ahead. It’s a ritual we have done for a long time and look forward to it each summer. For the...
by Terri Klass | Jul 29, 2013 | Building Trust, Collaborative Leadership, Communication, Influential Leader, Leadership Development
In a recent NY Times interview, Fred Hassan, chairman of Bausch and Lomb, shared his philosophy about working with teams: “Roll up your sleeves, build credibility, and be very authentic with everybody so people start to believe you and trust you, and then get them to...
by Terri Klass | Jul 23, 2013 | Communication, Influential Leader, Leadership Development
When we lead, we know that what someone says is not necessarily what they mean or what they feel. The words that come out of a person’s mouth might not express what they wanted to convey. On top of that, when we listen carefully and look at the individual, we...
