by Terri Klass | May 29, 2016 | Appreciation, Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening, Team Building
As I watched the Memorial Day Parade in my local community this past weekend, I was taken with the diverse groups who shared their banners and costumes. The marchers had enormous smiles across their faces as they valiantly waved flags and shouted out cheers. The...
by Terri Klass | Apr 10, 2016 | Communication, Empowerment, Leadership Development, Management Development, strategic listening, Team Building
My head was pounding after my morning presentation at a manufacturing firm this past week. I was anticipating the afternoon session with trepidation, wondering how I would present and facilitate with the loud background pounding and whistle-blowing. Although the...
by Terri Klass | Mar 27, 2016 | Collaborative Leadership, Communication, Leadership Development, Open-Minded, Team Building
I was approached by an organization this week to help them deal more effectively with conflict amongst their teams. It seems that the company had gone through a few mergers that resulted in disconnected teams as well as discontented team members. In particular there...
by Terri Klass | Feb 7, 2016 | Communication, Empowerment
Being heard clearly is probably the number one challenge for all us. Whether we lead a team or are an active member of an organization, sharing our ideas in the way we want others to receive them is important. In fact, when our messages are misunderstood or taken the...
by Terri Klass | Jan 3, 2016 | Collaborative Leadership, Communication, Empowerment, Leadership Development, leadership qualities, Management Development, Team Building
Gone are the days where one senior person is deemed exclusive leader of a team. This old paradigm only sets a team in backward motion, allowing for many missed opportunities from the rest of the team members. When I asked managers in a recent leadership workshop what...
by Terri Klass | Oct 19, 2015 | Communication, Leadership Development, leadership qualities, Management Development, strategic listening
One of the most important skills for leaders to own is their ability to communicate effectively. Although we each may have unique styles of conveying our messages, each message represents who we are and how we are perceived. I usually begin my Assertive...
