by Terri Klass | Jan 5, 2015 | Coaching, Communication, Conflict Resolution, Leadership Development, Teams
When my youngest daughter was a toddler, she was very sensitive and would cry to express her needs. I was sometimes at a loss for what she wanted or needed from me, which caused me great frustration. I would try to guess what was bothering her and how I could be of...
by Terri Klass | Nov 3, 2014 | Coaching, Communication, Difficult People, Empowerment, Leadership Development, Manager as Coach, strategic listening, Teams
While presenting a training workshop on Coaching and Difficult Conversations this week, several of the dedicated managers asked an important question: “What if I just ignored the problem and worked around the team member?” It seemed that the managers had a lot of...
by Terri Klass | Sep 29, 2014 | Collaborative Leadership, Communication, Conflict Resolution, Leadership Development, Teams
When my family gets together there are always loud discussions and debates about topics of big concern as well as unimportant nonsense. We are never at a loss for words to share and express, although some of us are more vocal. Opinions and judgments fly around like...
by Terri Klass | Jul 21, 2014 | Communication, Conflict Resolution, Influential Leader, Leadership Development
When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....
by Terri Klass | Jun 2, 2014 | Communication, Influential Leader, Leadership Development, Storytelling, strategic listening
I met an extraordinary leader this week who shared some powerful lessons he learned while being both a father and a bouncer in a bar. This high-energy young man attended one of my Communication workshops and initially seemed a bit unfocused and outspoken. I remember...
by Terri Klass | May 12, 2014 | Communication, Leadership Development, Open-Minded
For the past year I have been working with an organization to help create more accountability and transparency. Each week when I arrive, I am greeted by a warm, smiling face at the front desk. This professional receptionist always makes sure to welcome me by sharing...
