by Terri Klass | May 5, 2014 | Communication, Leadership Development, strategic listening
We all do it. We all think we are perfectly capable of listening while finishing up a task or two. We honestly believe that we can process many types of information simultaneously, not focusing on any one in particular. “I am great at multitasking!” “I just don’t have...
by Terri Klass | Apr 7, 2014 | Communication, Empowerment, Influential Leader, Leadership Brand, Storytelling
Like you, my conversations sometimes get away from me. I wish I could have a do-over and tell another person what I truly wanted to express. We don’t want to hurt someone’s feelings or we don’t want to create conflict, so we just rattle off some words that end a...
by Terri Klass | Mar 24, 2014 | Communication, Leadership Brand, Self-Promotion, Storytelling
Along the way, many of us have gotten the message that promoting our leadership brand needs to be done quietly. We worry that if we make too big a deal of what we represent, whether it be a product or service, other people will think we are being too pushy. While...
by Terri Klass | Feb 17, 2014 | Communication, Influential Leader, Leadership Development, strategic listening
I was trying out a new restaurant that opened in our town this week. Everyone was raving about it so I was very excited to test it out for myself. After looking at the menu and figuring out which perfect entrée to choose, I ordered and sat back to take in the new...
by Terri Klass | Jan 12, 2014 | Building Trust, Collaborative Leadership, Communication, Core Values, Leadership Development, strategic listening
While working with a client this week, I conducted follow-up sessions with the participants of a workshop I recently presented. As with many conversations, these dialogues took a turn from the original agendas and evolved into more meaningful exchanges of ideas. Some...
by Terri Klass | Nov 4, 2013 | Communication, Influential Leader, Leadership Brand, leadership qualities, strategic listening
School kids are very protective of their lockers. They store everything inside of these boxes from textbooks to jackets to food items and yes even money. These special compartments have locks to conceal each student’s necessities. Sometimes they decorate them to...
