by Terri Klass | Nov 16, 2010 | Building Trust, Change Management, Communication, Leadership Development, Supervisory Development
I know there is the thinking that great leaders are not created but rather they are born to lead. I am not convinced that leadership is mostly innate. With the proper professional training and coaching, an enthusiastic and determined manager can transform him or...
by Terri Klass | Sep 28, 2010 | Communication, Leadership Development, Teams
There are so many technically competent managers and leaders who seem to have so much trouble leading successful teams. One might think that a leader’s superior expertise in an area would be good enough for their followers to support them. But that is not the case. At...
by Terri Klass | Jun 16, 2010 | Coaching, Communication, Leadership Development, Teams
There is nothing worse than feeling an opportunity to help someone grow gets away from us. Have you ever experienced that moment when you wished you had said something to coach a team member in a certain direction, but the interaction dissolved? One of the reasons we...
by Terri Klass | Jun 2, 2010 | Building Trust, Communication, Leadership Development, Positive Feedback, Team Building
One of the most important attributes for a great leader is the ability to remain positive even when a firm is experiencing a downturn and the future may require some tough decision-making. Do not underestimate the value of creating a positive environment for you and...
by Terri Klass | May 19, 2010 | Communication, Evaluating Leaders, Leadership Development
I just had one of those intellectual conversations with a friend about whether or not it is possible to measure the success of a teacher. She is a teacher who feels that it is tricky to adequately create measurable competencies for teachers. So it got me thinking....
by Terri Klass | Apr 21, 2010 | Communication, Dealing With Crises, Leadership Development, Management Development
For the past week, the news has been obsessed with volcanic ash in Iceland and its impact on most of Europe and around the world. The flights have come to a standstill in Europe and everybody seems to be caught off guard. No one seems to know what to do or how to...
