by Terri Klass | May 12, 2019 | Career Development, Communication, Influential Leader, Leadership Development, leadership qualities
Most young leaders I meet in my leadership workshops come with their eyes wide open and a strong desire to propel their careers forward. Although they are often hired for their technical skills and educational background, they are eager to figure out how to maneuver...
by Terri Klass | May 5, 2019 | Communication, Customer Needs, Leadership Development
Although leaders connect with customers internally and externally daily, not all customer experiences are equal. In fact, there can be a large disparity in the way our customers feel after they interact with us. Sometimes our customers can walk away sensing that we do...
by Terri Klass | Apr 14, 2019 | Building Confidence, Career Development, Communication, Leadership Development
With so many of our organizations’ hierarchies becoming flatter and flatter the old model of only sharing ideas with our immediate boss, is falling by the wayside. No longer is it looked down upon to speak with our boss’s boss or any colleague in a different...
by Terri Klass | Mar 24, 2019 | Collaborative Leadership, Communication, Leadership Development
It can be so frustrating to be technically competent on a team and yet not be able to cultivate strong relationships with our co-workers or bosses. It’s not that we don’t like the people we work with; it’s more that we find it difficult to share ideas with them. Other...
by Terri Klass | Feb 17, 2019 | Building Confidence, Career Development, Communication, Leadership Development, Open-Minded
During a leadership program I presented last week there was a great deal of discussion about how to feel empowered to speak up. Participants were feeling frustrated that they had no influence over their team members or colleagues from other departments. Information...
by Terri Klass | Nov 11, 2018 | Communication, Influential Leader, Leadership Brand, Leadership Development
Many of us have a difficult time sharing our thoughts and ideas in an impactful way. We look around and marvel at how other people can just present their opinions in a free-flowing way and everyone seems to pay attention to them and listen. Being able to express...
