by Terri Klass | Aug 18, 2014 | Building Trust, Generosity, Influential Leader, Inspire, Leadership Brand, Leadership Development, Team Building
In the NY Times this morning there was an article about how several small companies are using algorithms to market specific products like clothing, make-up and wines to different individuals. The concept is to make online shopping more customized for buyers based on...
by Terri Klass | Aug 4, 2014 | Building Trust, Empowerment, Influential Leader, Inspire, Leadership Development, Management Development, Manager as Coach, Teams
While presenting a program on Leadership this week, the idea of losing control with a team kept emerging. There was a real sense of inadequacy and being left in the dark if the managers didn’t stay on top of all the technical aspects of their team member’s jobs....
by Terri Klass | Jul 21, 2014 | Communication, Conflict Resolution, Influential Leader, Leadership Development
When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....
by Terri Klass | Jun 2, 2014 | Communication, Influential Leader, Leadership Development, Storytelling, strategic listening
I met an extraordinary leader this week who shared some powerful lessons he learned while being both a father and a bouncer in a bar. This high-energy young man attended one of my Communication workshops and initially seemed a bit unfocused and outspoken. I remember...
by Terri Klass | May 27, 2014 | Change Management, Influential Leader, Leadership Brand, Leadership Development
During this past holiday weekend I attended a wedding of one of my closest friend’s children. It is remarkable to watch children grow into adulthood and start lives with their future partners. Both the bride and groom are gentle souls navigating a very competitive...
by Terri Klass | May 19, 2014 | Influential Leader, Leadership Development, leadership qualities, Open-Minded
Although Curious George is fictional character, he is also a leader who has endured the test of time. He taught so many of our children and us important lessons about the value of exploration and persistence. He viewed his world with an open mind and a place to find...
