by Terri Klass | Aug 27, 2013 | Empowerment, Generosity, Influential Leader, Leadership Brand, Storytelling
I have recently noticed leaders everywhere I go. I see them in organizations stepping up and taking a controversial stand. I see them in retail stores helping customers who are unhappy with a purchase. I see them in volunteer positions packing up sandwiches and making...
by Terri Klass | Aug 12, 2013 | Collaborative Leadership, Empowerment, Influential Leader, Leadership Development
Last week my twin sister and I celebrated our joint birthday. We try to set aside special time together each August to honor our shared birthday and welcome a promising year ahead. It’s a ritual we have done for a long time and look forward to it each summer. For the...
by Terri Klass | Jul 29, 2013 | Building Trust, Collaborative Leadership, Communication, Influential Leader, Leadership Development
In a recent NY Times interview, Fred Hassan, chairman of Bausch and Lomb, shared his philosophy about working with teams: “Roll up your sleeves, build credibility, and be very authentic with everybody so people start to believe you and trust you, and then get them to...
by Terri Klass | Jul 23, 2013 | Communication, Influential Leader, Leadership Development
When we lead, we know that what someone says is not necessarily what they mean or what they feel. The words that come out of a person’s mouth might not express what they wanted to convey. On top of that, when we listen carefully and look at the individual, we...
by Terri Klass | Jul 9, 2013 | Building Trust, Communication, Core Values, Influential Leader, Leadership Brand, Leadership Development, Storytelling
Growing up, I was taught to keep my personal life private. Beginning with my family, my parents encouraged me to be careful about what information I shared with people, including my friends. When I entered the workplace, I carried that belief with me that there should...
by Terri Klass | Jun 3, 2013 | Collaborative Leadership, Influential Leader, Team Building
While working with a client last week, I ran into some glitches on how I should design a training program for their leaders. We knew what the topic was, but it was unclear what the objectives were. Although they had committed to being a 10X organization, as...
