by Terri Klass | Dec 20, 2015 | Compassion, Core Values, Empowerment, Generosity, Influential Leader, Leadership Development, leadership qualities
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
by Terri Klass | Nov 2, 2015 | Collaborative Leadership, Leadership Development, leadership qualities, Team Building
While some teams think they are teams, they are often merely work groups. They are comprised of individuals who each prepare their part to add to the whole without seeing how much they depend on one another. They fail to understand the magic of being...
by Terri Klass | Oct 19, 2015 | Communication, Leadership Development, leadership qualities, Management Development, strategic listening
One of the most important skills for leaders to own is their ability to communicate effectively. Although we each may have unique styles of conveying our messages, each message represents who we are and how we are perceived. I usually begin my Assertive...
by Terri Klass | Oct 5, 2015 | Collaborative Leadership, Dealing With Crises, Empowerment, Leadership Development, leadership qualities, Management Development
The east coast of the United States is in a wait and see mode this weekend as we brace for a possible hurricane. Weather forecasts are all over the place with different predictions and possibilities of the path the hurricane will take. Will it hit land or will it go...
by Terri Klass | Sep 21, 2015 | Building Trust, Collaborative Leadership, Leadership Brand, Leadership Development, leadership qualities, Management Development, Open-Minded, Team Building
Whether we work on large teams, rotate between different groups, oversee our own smaller businesses or volunteer our services, we all have a need to belong. People feel valued when those they connect with, provide support and encouragement. Being part of something...
