by Terri Klass | Apr 18, 2021 | Collaborative Leadership, Conflict Resolution, Leadership Development, Open-Minded, Problem Solving, Teams, Uncategorized
Partnering with a team recently to find a solution to a complicated challenge was no simple task. At first, it seemed that there was an obvious resolution but as with most complex problems, there was way more involved. Different perspectives and suggestions were...
by Terri Klass | Jan 12, 2020 | Uncategorized
Leaders today may not hold the same type of jobs in the next couple of decades. Even though it may be difficult to predict what these different roles will look like, there are definite strategies leaders can take to prepare for all the changes. In a recent Harvard...
by Terri Klass | Aug 4, 2017 | Uncategorized
Interview with Dr. Richard Shuster from The Daily Helping What does leadership empowerment mean? Empowerment is the process of becoming stronger and more confident, especially in controlling one’s life and claiming one’s rights. Leadership empowerment takes it to the...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
by Terri Klass | Sep 8, 2014 | Building Trust, Empowerment, Leadership Development, leadership qualities, Uncategorized
This intriguing question popped up in a leadership program I was presenting this week. A young, very bright and ambitious manager was very sincere in wondering why leaders need to think about being accountable. “Isn’t being accountable just plain common sense?” she...
by Terri Klass | Jan 5, 2012 | Uncategorized
During the past year, I have focused on understanding the different generations in the workplace. My recent article in the Nonprofit Quarterly was ranked 3rd best article in 2011. I am sharing it here with you. In 2012, we need to begin to leverage the talents of all...
