by Terri Klass | Feb 8, 2011 | Building Trust, Communication, Leadership Development, strategic listening, Team Building
I have often been asked why some work relationships are highly effective while others remain mostly combative. What impacts the success of two people or a team interacting together in a supportive and productive way? Constructive work relationships can make or break...
by Terri Klass | Jan 17, 2011 | Building Trust, Communication, Leadership Development, Teams
How do you create a culture of openness so everyone feels they can share their ideas? How do you make sure that team members offer up their top-notch suggestions and not hold back for fear of being belittled? The success of our leadership depends on our ability to...
by Terri Klass | Nov 16, 2010 | Building Trust, Change Management, Communication, Leadership Development, Supervisory Development
I know there is the thinking that great leaders are not created but rather they are born to lead. I am not convinced that leadership is mostly innate. With the proper professional training and coaching, an enthusiastic and determined manager can transform him or...
by Terri Klass | Aug 16, 2010 | Building Trust, Leadership Development, Team Building, Uncategorized
As I work with different leaders across different industries, I constantly re-evaluate what it takes to be a brave and authentic leader. What are those ingredients that if mixed together will create a great leader? This is a recipe based on some great thinkers as well...
by Terri Klass | Jul 22, 2010 | Building Trust, Customer Needs, Evaluating Leaders, Leadership Development
I am in the process of finding a wedding venue for my daughter and future son-in-law. This is no easy task as many of you know but one that requires persistence and patience. As my daughter and I search, one thing that has influenced us is how we are treated and...
by Terri Klass | Jun 2, 2010 | Building Trust, Communication, Leadership Development, Positive Feedback, Team Building
One of the most important attributes for a great leader is the ability to remain positive even when a firm is experiencing a downturn and the future may require some tough decision-making. Do not underestimate the value of creating a positive environment for you and...
