by Terri Klass | May 5, 2019 | Communication, Customer Needs, Leadership Development
Although leaders connect with customers internally and externally daily, not all customer experiences are equal. In fact, there can be a large disparity in the way our customers feel after they interact with us. Sometimes our customers can walk away sensing that we do...
by Terri Klass | Apr 22, 2019 | Change Management, Creative Leadership, Leadership Development, Problem Solving
Enterprising home improvement leaders can take a run-down house with many design mistakes and flip it into a home that buyers bid on. Hard working chefs can look at a fallen cake and flip it into a dessert masterpiece. Crafty artisans can purchase a rusty furniture...
by Terri Klass | Apr 14, 2019 | Building Confidence, Career Development, Communication, Leadership Development
With so many of our organizations’ hierarchies becoming flatter and flatter the old model of only sharing ideas with our immediate boss, is falling by the wayside. No longer is it looked down upon to speak with our boss’s boss or any colleague in a different...
by Terri Klass | Apr 7, 2019 | Career Development, Empowerment, Goal Setting, Leadership Development
Recently working with one leader who was coasting along with little new direction, raised some gigantic red flags for me. There was little excitement in his voice and even less energy in how he described his daily routine. As I tried to process what was going through...
by Terri Klass | Mar 31, 2019 | Career Development, Change Management, Empowerment, Leadership Development
In a new report on the future of leadership, Jean-Marc Laouchez, President of the Korn Ferry Institute talks about the need for a Self-Disruptive leadership model: “Moving forward, leaders must focus on delegating responsibilities outside of their core purpose, and...
by Terri Klass | Mar 24, 2019 | Collaborative Leadership, Communication, Leadership Development
It can be so frustrating to be technically competent on a team and yet not be able to cultivate strong relationships with our co-workers or bosses. It’s not that we don’t like the people we work with; it’s more that we find it difficult to share ideas with them. Other...
