by Terri Klass | Nov 3, 2014 | Coaching, Communication, Difficult People, Empowerment, Leadership Development, Manager as Coach, strategic listening, Teams
While presenting a training workshop on Coaching and Difficult Conversations this week, several of the dedicated managers asked an important question: “What if I just ignored the problem and worked around the team member?” It seemed that the managers had a lot of...
by Terri Klass | Oct 27, 2014 | Customer Needs, Influential Leader, Leadership Brand, Leadership Development, strategic listening
I was in need of a new mattress, as my old one no longer had any life left. I wasn’t looking forward to going through the agonizing process of learning about the new ones on the market and then selecting a perfect one to last for many years. I knew intuitively that my...
by Terri Klass | Oct 20, 2014 | Building Trust, Dealing With Crises, Empowerment, Leadership Development, Manager as Coach, Open-Minded
Leading a team is not for the faint of heart. Some days everything seems to flow with teammates collaborating with enthusiasm and energy. Other days seem more like a hurricane with each person spinning around, wobbling, without a clear path. Working with a client...
by Terri Klass | Oct 13, 2014 | Coaching, Inspire, Leadership Development, Manager as Coach, Team Building
Sitting and having dinner with friends this week, we started talking about all the challenges we are each facing with our families and professional lives. One of my friends blurted out: “I know that I should be taking action.” “I know I am feeling stuck and out of...
by Terri Klass | Oct 6, 2014 | Empowerment, Goal Setting, Leadership Development, Team Building
I am not a believer in pure leadership luck. It’s not that some leaders don’t have great opportunities come their way while others seem to be less fortunate with workplace issues. The perfect rainbow as well as the perfect storm can happen to any of us. But that’s not...
by Terri Klass | Sep 29, 2014 | Collaborative Leadership, Communication, Conflict Resolution, Leadership Development, Teams
When my family gets together there are always loud discussions and debates about topics of big concern as well as unimportant nonsense. We are never at a loss for words to share and express, although some of us are more vocal. Opinions and judgments fly around like...
