by Terri Klass | May 25, 2025 | Building Trust, Collaborative Leadership, Communication, Executive Coaching, Influential Leader, Leadership Development, strategic listening
The leader seemed upset that her team wasn’t receiving the message she was sending out during a team meeting. “Listen everyone. We need to be on a call late tonight to get the information from our colleagues in Asia. Without their input, we cannot finish our report...
by Terri Klass | Mar 24, 2024 | Building Trust, Coaching, Influential Leader, Leadership Coaching, Leadership Development, leadership qualities, Open-Minded, strategic listening
Leaders walk a fine line between creating a healthy rapport with their teams and becoming too emotionally entangled to lead with objectivity. This is often a result of leaders not being able to create boundaries with others because they feel and care so much. When we...
by Terri Klass | Aug 6, 2023 | Building Trust, Change Management, Leadership Development, Open-Minded, strategic listening
Work appears differently in many of our organizations after the pandemic. Many companies are still struggling to define their in-person, remote and hybrid models for employees. Of course, no one size fits all and that can lead to a great deal of confusion and...
by Terri Klass | May 8, 2023 | Curiosity, Influential Leader, Leadership Development, leadership qualities, strategic listening
One of the most underestimated skills for influential leadership is true listening. Whether we are listening face-to-face, on the phone or on a virtual call, the person on the receiver end of a communication holds a very important listening space for the speaker. Even...
by Terri Klass | Oct 31, 2021 | Goal Setting, Leadership Development, Open-Minded, strategic listening, Team Building
Have you checked the calendar lately? There is an old adage that once Halloween arrives, Thanksgiving, the holidays and New Years is just around the corner. No need to panic but just a good opportunity to reflect. It’s time to begin looking at how close we have come...
by Terri Klass | Sep 19, 2021 | Career Development, Leadership Development, Management Development, Open-Minded, strategic listening
This past week was not one of my best moments during one of our team meetings. The agenda was moving along well until we hit a speed bump and things turned sour. One of my team members shared some information that I was totally not expecting. In a nano-second I...
