by Terri Klass | May 11, 2015 | Customer Needs, Influential Leader, Leadership Brand, Leadership Development, Self-Promotion, Storytelling, strategic listening
Marketing has always been a challenge for me, although I am learning so many ways to overcome my fears. Sometimes when we get an obstacle stuck in our heads, it can take extra focus to jump over it. So what I have tried to do is not look at marketing as an...
by Terri Klass | Oct 27, 2014 | Customer Needs, Influential Leader, Leadership Brand, Leadership Development, strategic listening
I was in need of a new mattress, as my old one no longer had any life left. I wasn’t looking forward to going through the agonizing process of learning about the new ones on the market and then selecting a perfect one to last for many years. I knew intuitively that my...
by Terri Klass | Jul 22, 2010 | Building Trust, Customer Needs, Evaluating Leaders, Leadership Development
I am in the process of finding a wedding venue for my daughter and future son-in-law. This is no easy task as many of you know but one that requires persistence and patience. As my daughter and I search, one thing that has influenced us is how we are treated and...