by Terri Klass | Jan 7, 2018 | Empowerment, Goal Setting, Leadership Development, leadership qualities, Management Development
For some leaders this is a challenging time of year with snowstorms and cold temperatures. Daylight hours are shorter which may cause us to feel a little down or even less ambitious. I know there is a psychological condition for individuals who suffer severely with...
by Terri Klass | Sep 10, 2017 | Building Trust, Change Management, Collaborative Leadership, Dealing With Crises, Evaluating Leaders, Leadership Development, Management Development, Open-Minded, Problem Solving, Team Building
You probably recognize this workplace scenario. The team you’re on is moving along at a clip, accomplishing great outcomes and meeting challenging deadlines. Each team member seems to be working hard and knows what is expected of them. Then one day you notice that...
by Terri Klass | Sep 3, 2017 | Career Development, Empowerment, Gifts and Strengths, Leadership Development, Management Development, Open-Minded, strategic listening, Team Building
Being a strong leader involves being an effective relationship builder. To develop meaningful connections with others we need to have the ability to read our own emotions accurately as well as recognize the emotions in our team members, colleagues and networks. In...
by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
by Terri Klass | Jul 16, 2017 | Empowerment, Generosity, Gifts and Strengths, Leadership Development, Management Development, Open-Minded, Team Building
Labels were part of my upbringing. I say that because in my family each child was given a label to describe their abilities or personality. One of us was the baker and dramatic. One of us was pushy and a guitar player. One of us was an ice skater and not an academic....
