by Terri Klass | Apr 13, 2016 | Change Management, Guest post
Recently launching their exceptional new book, Winning Well, Karin Hurt and David Dye share their thoughts in a guest post. Meet Simon, a call-center director supporting the business customers of a global telecom company. Quality was what mattered most for these...
by Terri Klass | Apr 10, 2016 | Communication, Empowerment, Leadership Development, Management Development, strategic listening, Team Building
My head was pounding after my morning presentation at a manufacturing firm this past week. I was anticipating the afternoon session with trepidation, wondering how I would present and facilitate with the loud background pounding and whistle-blowing. Although the...
by Terri Klass | Apr 4, 2016 | Career Development, Change Management, Leadership Development, Management Development, Mentoring
A question I am often asked by so many leaders at different points in their careers is- “When is the best time to leave my current position?” Of course if I had the perfect response I would share it with enthusiasm but the truth is, it depends. Everyone’s situation is...
by Terri Klass | Mar 27, 2016 | Collaborative Leadership, Communication, Leadership Development, Open-Minded, Team Building
I was approached by an organization this week to help them deal more effectively with conflict amongst their teams. It seems that the company had gone through a few mergers that resulted in disconnected teams as well as discontented team members. In particular there...
by Terri Klass | Mar 20, 2016 | Career Development, Change Management, Empowerment, Goal Setting, Leadership Development, leadership qualities, Management Development
Just like most people, I depend on my fail-safe routine to get me through my workday. I have set up systems to begin my day, respond to emails, return calls, design programs and present. It seems to flow and I feel comfortable knowing this fairly tight schedule is in...
