by Terri Klass | Feb 8, 2011 | Building Trust, Communication, Leadership Development, strategic listening, Team Building
I have often been asked why some work relationships are highly effective while others remain mostly combative. What impacts the success of two people or a team interacting together in a supportive and productive way? Constructive work relationships can make or break...
by Terri Klass | Jan 17, 2011 | Building Trust, Communication, Leadership Development, Teams
How do you create a culture of openness so everyone feels they can share their ideas? How do you make sure that team members offer up their top-notch suggestions and not hold back for fear of being belittled? The success of our leadership depends on our ability to...
by Terri Klass | Jan 12, 2011 | Communication, Dealing With Crises, Leadership Development, Teams
Teams by nature can be very vulnerable to different members’ styles of communication. And one of the surest ways for a team to become dysfunctional is for a leader to be unaware of their members’ communication interactions. Recently, there was an article written in...
by Terri Klass | Jan 5, 2011 | Coaching, Leadership Development, Positive Feedback, Team Building
Happy New Year to all of you and I hope 2011 brings success and pride to all of you. As the economy slowly turns around and our organizations begin to regroup, one thing for sure will be challenging: keeping our current team in tact. All around me I keep hearing about...
by Terri Klass | Dec 17, 2010 | Communication, Leadership Development, strategic listening
As we approach the end of the year, it is a great time to take stock in how well we have performed as leaders. Did you accomplish what you set out to accomplish? Did you fall short in any areas and what might be the consequences? Did you make an impact on anyone’s...
