by Terri Klass | Nov 16, 2010 | Building Trust, Change Management, Communication, Leadership Development, Supervisory Development
I know there is the thinking that great leaders are not created but rather they are born to lead. I am not convinced that leadership is mostly innate. With the proper professional training and coaching, an enthusiastic and determined manager can transform him or...
by Terri Klass | Sep 28, 2010 | Communication, Leadership Development, Teams
There are so many technically competent managers and leaders who seem to have so much trouble leading successful teams. One might think that a leader’s superior expertise in an area would be good enough for their followers to support them. But that is not the case. At...
by Terri Klass | Aug 16, 2010 | Building Trust, Leadership Development, Team Building, Uncategorized
As I work with different leaders across different industries, I constantly re-evaluate what it takes to be a brave and authentic leader. What are those ingredients that if mixed together will create a great leader? This is a recipe based on some great thinkers as well...
by Terri Klass | Jul 22, 2010 | Building Trust, Customer Needs, Evaluating Leaders, Leadership Development
I am in the process of finding a wedding venue for my daughter and future son-in-law. This is no easy task as many of you know but one that requires persistence and patience. As my daughter and I search, one thing that has influenced us is how we are treated and...
by Terri Klass | Jun 16, 2010 | Coaching, Communication, Leadership Development, Teams
There is nothing worse than feeling an opportunity to help someone grow gets away from us. Have you ever experienced that moment when you wished you had said something to coach a team member in a certain direction, but the interaction dissolved? One of the reasons we...
