by Terri Klass | Sep 2, 2018 | Collaborative Leadership, Communication, Core Values, DiSC Assessments, Leadership Development, Supervisory Development
Survey after survey today asks leaders from all backgrounds what makes one leader more impactful than another. Although responses often state that technical expertise is essential, the big differentiating factor that sets apart strong leadership are the soft skills....
by Terri Klass | Aug 26, 2018 | Career Development, Curiosity, Empowerment, Leadership Development, Management Development, Mentoring, Open-Minded, Storytelling
Meeting with all levels of leaders in my leadership workshops always brings stories of courage and strength as well as narratives of failure and defeat. Whether we are focusing on being more powerful communicators or finding ways to build an environment of trust, each...
by Terri Klass | Aug 19, 2018 | Career Development, Dealing With Crises, Empowerment, Leadership Development, Open-Minded, strategic listening
Standing at the baggage carousel waiting for my black bag with a bright blue ribbon to come out was stressful. Knowing that there was a connecting flight and a busy airport scene did little to reduce the anxiety level of whether the suitcase would finally come down...
by Terri Klass | Aug 12, 2018 | Career Development, Change Management, Empowerment, Leadership Development
We leave teams and organizations. We move on from customers or they move on from us. We have conflict with colleagues and bosses. We make imperfect decisions which leads to a delay in a project. Many leaders face these types of situations throughout their career and...
by Terri Klass | Jul 29, 2018 | Business Development, Career Development, Core Values, Influential Leader, Leadership Brand, Leadership Development, Management Development, Open-Minded, Team Building
During a conversation this past week with a sales rep, the importance of following ethical practices came up. It has become very difficult in many industries to have face-to-face time with the real decision makers, which is causing sales people to be in a quandary....
by Terri Klass | Jul 22, 2018 | Career Development, Communication, Leadership Brand, Leadership Development, Management Development
My younger daughter was a drama queen. Wherever she went as a kid, she would choose her clothes to reflect who she wanted to be. From a young age she knew how she wanted the world to see her. Even if the event she was attending was very basic and she knew her friends...
