by Terri Klass | May 12, 2019 | Career Development, Communication, Influential Leader, Leadership Development, leadership qualities
Most young leaders I meet in my leadership workshops come with their eyes wide open and a strong desire to propel their careers forward. Although they are often hired for their technical skills and educational background, they are eager to figure out how to maneuver...
by Terri Klass | May 5, 2019 | Communication, Customer Needs, Leadership Development
Although leaders connect with customers internally and externally daily, not all customer experiences are equal. In fact, there can be a large disparity in the way our customers feel after they interact with us. Sometimes our customers can walk away sensing that we do...
by Terri Klass | Mar 24, 2019 | Collaborative Leadership, Communication, Leadership Development
It can be so frustrating to be technically competent on a team and yet not be able to cultivate strong relationships with our co-workers or bosses. It’s not that we don’t like the people we work with; it’s more that we find it difficult to share ideas with them. Other...
by Terri Klass | Jan 6, 2019 | Career Development, Influential Leader, Leadership Brand, Leadership Development
Leading from whatever position we are in, whether we work on a large or small team, can be a challenging task. We can sometimes see our current work situation as very stressful because we don’t feel listened to or valued. We may have so many good ideas and suggestions...
by Terri Klass | Jan 28, 2018 | Building Trust, Coaching, Gifts and Strengths, Influential Leader, Leadership Brand, Leadership Development, Management Development, Manager as Coach, Mentoring, Open-Minded, Positive Feedback
The truth about feedback is that it is a powerful gift. Whether we are a senior leader or an emerging leader, feedback provides us with critical information to become a stronger leader. Without feedback we would have a harder time fine tuning our leadership strategy....