by Terri Klass | Jan 2, 2022 | Career Development, Goal Setting, Leadership Development
As much as many leaders were hoping that this new year would bring an end to an unsettling time, this has not quite happened. The world is definitely in a better place with many more tools to face the pandemic, yet we are still dealing with hybrid work situations as...
by Terri Klass | Jul 27, 2020 | Core Values, Customer Needs, Leadership Brand, Open-Minded, strategic listening
Our customers, whether internal or external are our lifeline. We depend upon them to keep our businesses and projects alive and high functioning. They are precious to us and leaders must treat them with respect and dignity. The kicker is that sometimes our customers...
by Terri Klass | May 3, 2020 | Building Trust, Communication, Customer Needs, Dealing With Crises, Leadership Brand, Team Building
Many leaders I speak with, are feeling exhausted and uncertain how long their current situations will last. In fact, each day may bring different emotions to leaders which is completely understandable. Myself included. Some mornings we may wake up feeling exhilarated...
by Terri Klass | Jul 21, 2019 | Building Confidence, Career Development, Empowerment, Gifts and Strengths, Leadership Development
There have been so many discussions about the importance of following our passions. For many leaders just identifying what their passion is can be overwhelming or even confusing. After all, what does it mean to have a particular passion about something? Do our...
by Terri Klass | May 5, 2019 | Communication, Customer Needs, Leadership Development
Although leaders connect with customers internally and externally daily, not all customer experiences are equal. In fact, there can be a large disparity in the way our customers feel after they interact with us. Sometimes our customers can walk away sensing that we do...
