by Terri Klass | Sep 10, 2017 | Building Trust, Change Management, Collaborative Leadership, Dealing With Crises, Evaluating Leaders, Leadership Development, Management Development, Open-Minded, Problem Solving, Team Building
You probably recognize this workplace scenario. The team you’re on is moving along at a clip, accomplishing great outcomes and meeting challenging deadlines. Each team member seems to be working hard and knows what is expected of them. Then one day you notice that...
by Terri Klass | Sep 3, 2017 | Career Development, Empowerment, Gifts and Strengths, Leadership Development, Management Development, Open-Minded, strategic listening, Team Building
Being a strong leader involves being an effective relationship builder. To develop meaningful connections with others we need to have the ability to read our own emotions accurately as well as recognize the emotions in our team members, colleagues and networks. In...
by Terri Klass | Aug 27, 2017 | Communication, Compassion, DiSC Assessments, Empowerment, Generosity, Influential Leader, Leadership Development, Open-Minded, Storytelling, Team Building
Partnering with many highly technical leaders throughout the years, I have come to understand the direct communication style. They get to the point quickly, using as few words as possible, with a purposeful tone. They exude an air of authority. This past week was no...
by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
by Terri Klass | Aug 13, 2017 | Career Development, Empowerment, Leadership Development, leadership qualities, Open-Minded, Problem Solving
Are you frustrated with the relationship between you and your boss? Have you been interviewing for a new position but can’t land one? Does it seem like no one ever listens to your suggestions? Do you just want to scream out: “I have no control in my career!” You...
