by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
by Terri Klass | Aug 13, 2017 | Career Development, Empowerment, Leadership Development, leadership qualities, Open-Minded, Problem Solving
Are you frustrated with the relationship between you and your boss? Have you been interviewing for a new position but can’t land one? Does it seem like no one ever listens to your suggestions? Do you just want to scream out: “I have no control in my career!” You...
by Terri Klass | Aug 6, 2017 | Career Development, Core Values, Leadership Development, Management Development, Open-Minded
If you have been looking for a job in the past few years, the term “culture fit” probably came up in your search. Whether it was expressed by an interviewer or discussed by an individual at a particular firm, it seems that everyone is finally grasping the importance...
by Terri Klass | Aug 4, 2017 | Uncategorized
Interview with Dr. Richard Shuster from The Daily Helping What does leadership empowerment mean? Empowerment is the process of becoming stronger and more confident, especially in controlling one’s life and claiming one’s rights. Leadership empowerment takes it to the...
by Terri Klass | Jul 23, 2017 | Building Trust, Career Development, Influential Leader, Leadership Development, Management Development, Open-Minded, Team Building
When things go wrong in our professional lives it usually ends up revolving around a missed target, confusing message or personality clash. All of these unmet expectations point in the exact same direction- a collision with a workplace or customer relationship. The...
