by Terri Klass | Dec 20, 2015 | Compassion, Core Values, Empowerment, Generosity, Influential Leader, Leadership Development, leadership qualities
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
by Terri Klass | Nov 22, 2015 | Appreciation, Generosity, Gifts and Strengths, Influential Leader, Leadership Development
Each of us has many things to be grateful for in our imperfect personal and professional lives. Although it may be easier to look at what is not working, it is more empowering for leaders to identify what we are thankful for. As Thanksgiving approaches for many of us,...
by Terri Klass | Oct 12, 2015 | Building Confidence, Career Development, Empowerment, Gifts and Strengths, Influential Leader, Leadership Brand, Leadership Development
When was the last time you stepped back and asked yourself: “What am I good at?” or “What are my strengths?” For many of us, we usually don’t take the time to recognize what value we bring to our work worlds or personal lives. We go through our daily routines, never...
by Terri Klass | Sep 28, 2015 | Change Management, Gifts and Strengths, Influential Leader, Leadership Development
The past few weeks I’ve noticed a large, furry, not-so-attractive creature in my backyard eating everything in site. At first I thought it was just a squirrel that had eaten too many acorns but I finally got a closer look yesterday. As the odd shaped animal meandered...
by Terri Klass | Aug 3, 2015 | Collaborative Leadership, Influential Leader, Leadership Development, Open-Minded, strategic listening, Team Building
Recently I was speaking with a senior leader who felt her workplace had gone to the dogs. She felt there was a lack of respect and commitment with the people she interacted. “Things were so much better years ago at our firm. People followed through on their...
